Customer Story

Rob’s Story

From rental properties to personal projects, this Window World customer has found a home improvement partner they can count on.

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Rob Longhini, a property investor in the Grand Rapids area, is familiar with the ins and outs of working with home improvement companies.

When he set out to replace the windows at his first rental home, he received quotes from over a dozen companies. The process was nothing short of frustrating.

He told us about his experience: “The more people I talked to, the more confused I became. It was all over the map what people were charging for basically the same thing, and some of them were doing such a hard push to buy that it was hard to get them out of the house because they didn’t want to leave without a sale. It was a nightmare.”

Enter Window World of West Michigan.

During his initial consultation, Rob’s Window World design consultant asked questions to understand the project, took the house’s measurements, explained his company’s products and then provided a straight-forward line-item quote – all in about an hour. No gimmick-filled sales pitch, no high-pressure tactics, no hassle, no stress.

For Rob, this sealed the deal. 

“They take care of everything. They’re reliable and they are completely committed to doing whatever is necessary at every job.”

Since that first rental property, we have worked with Rob on more than 10 whole house window replacements, as well as siding and roofing projects. 

Of working with us, Rob said, “The more I work with them, the more impressed I am with all sides of the business because they do a lot of the little things that become really important to homeowners. They’re a really good partner to have.”

Read the rest of Rob’s Window World story on MLive.